Welcome to Firlona – Home Repair & Service App.
This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application and related services.

By using the Firlona app, you agree to this Privacy Policy.

1. Who We Are

Firlona provides home and lifestyle services such as cleaning, appliance repair, salon services, decoration, transportation booking, photography, and related services across India.

Website: https://firlona.com
Contact email: Firlonaofficial@gmail.com
Contact phone: +91 98960 34903

2. Information We Collect

When you register or use the Firlona app, we may collect:

a) Personal Information

• Name
• Phone number
• Email address
• Gender (used only to show appropriate services such as salon services)
• Profile photo (optional)

b) Location Information

• We collect location data only to match you with nearby service professionals
• Location access is used during booking and service delivery
• Users can control location permissions from their device settings

c) Usage & Technical Data

• Device type, device ID
• App usage data
• IP address
• Crash logs and performance data

d) Transaction Data

• Booking details
• Service history
• Payments are processed through secure third-party payment gateways
• We do not store full card or banking details

3. How We Use Your Information

We use your data to:

• Create and manage your account
• Process service bookings
• Connect you with service professionals
• Provide customer support
• Send booking updates and notifications
• Improve app performance and service quality
• Comply with legal requirements

4. Data Sharing

We may share your personal data with the following third parties for specific purposes:

• Service professionals to help them provide services to you.
• Trusted partners and service providers who work with us or on our behalf. This includes hosting our platform, managing marketing, running our business, processing payments, delivering services, and sharing content.
• Analytics providers and advertising networks that help us improve the platform by analyzing data using cookies and other technologies.
• Other users on our platform if you request it or give explicit permission to share your information.
• Regulators and authorities when required by law or regulations.

We ensure all third parties handle your personal data securely and follow the law. They are only allowed to use your data for the purposes we specify and under our instructions, not for their own use.

5. Location & Permissions

Location access is used solely for:

• Showing nearby services
• Accurate service arrival information

Location access is optional and controllable through your device settings.

6. Data Security

We apply reasonable security measures including:

• Encryption
• Secure servers
• Restricted internal access

However, no online platform can guarantee 100% security.

7. Data Retention

We retain your data:

• As long as your account is active
• As required by legal and operational needs

8. Account Deletion & User Rights

You can:

• Delete your account from the app
• Request data deletion by emailing Firlonaofficial@gmail.com

Once deleted, your personal data will be removed or anonymized except where legally required.

9. Children’s Privacy

Firlona services are intended for users 18 years and above.
We knowingly do not collect data from children.

10. Marketing Communication

You may receive service-related or promotional messages.
You can opt out of marketing communications anytime.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected within the app or on our website.

12. Contact Us

For questions or concerns regarding privacy:
📧 Firlonaofficial@gmail.com
📞 +91 98960 34903